30 Day Satisfaction Guarantee: We want you to be satisfied with your purchase. You may return most new, unopened items within 30 days of delivery for a full refund less shipping and handling charges. Shipping and handling charges, including return shipping is the responsibility of the purchaser and the expense is non-refundable. If your item was purchased under a free shipping promotion, your refund will be minus the shipping cost. A RETURN AUTHORIZATION NUMBER (RAN) IS REQUIRED. NO RETURNS WILL BE ACCEPTED WITHOUT A VALID RETURN NUMBER PRINTED ON THE OUTSIDE OF THE BOX. See Return Authorization Instructions at the bottom of this section. All returned items must be in new, resalable condition with their original packaging material. Returned items that do not meet our return criteria will not be eligible for a refund.
Accurate Order Fulfillment
If the return is a result of our error (e.g. you received an incorrect item) or a defective item we will pay for the return shipping. A defective item is one that is inoperable but has no apparent damage.
The following products are released by us under controlled circumstances and cannot be returned due to the safety of our customers. If these items were to come back to us from an uncontrolled environment we would not be able to ensure the integrity of the product. All sales for these items are final. Ordering of these items constitutes acceptance of these terms. The following items are NOT returnable:
o First Aid and Medical Supplies to include Medical/First Aid Kits & trauma treatment products
o Food Products
o Items that have been worn, laundered, altered or show signs of use.
o Night Vision Devices, except as stated in our Night Vision Device Policy (See Night Vision Policy Below).
o Water filters and water purification Items (Unless in unopened original packaging)
o Potassium Iodate (Unless in unopened original packaging)
o Clearance/Discontinued Items by JIC Readiness Supply, regardless of disposition by the manufacturer
o Special Order Items
o Defense/Pepper Spray (Unless in unopened original packaging)
o Personal Communication Products (Unless in unopened original packaging)
o Opened packages or packages showing evidence of tampering
o Products not in original packaging, including case pack goods
o Items that have been worn, laundered, altered or show signs of use
o Gas masks, filters and related NBC items
Customer Satisfaction Program for Night Vision Devices
Due to the sensitive nature of night vision devices, ALL SALES ARE FINAL. However, as part of our commitment to you, we want to ensure the device you purchased meets your needs. We offer an upgrade program which is available for 30 (thirty) days from the date of your purchase. If the night vision device you purchased does not meet your needs, you can return it to us within 30 days of purchase and apply the full purchase amount less shipping charges to the purchase price of a night vision device whose generation is greater than the originally purchased product. We will also give you 10% off of the purchase price of the higher generation night vision device. Buyer is responsible for all shipping charges and sales tax associated with the upgrade purchase. The device that was originally purchased must be returned in new condition, fully operational with all accessories and undamaged packaging material. Prior to return of a device a Return Authorization Number (RAN) must be obtained from JIC Readiness Supply by calling us at 336-361-3144 or by email at [email protected] . See the Return Authorization Number section below for additional information about obtaining a Return Authorization Number. NO RETURNS WILL BE ACCEPTED OR CREDITS GIVEN WITHOUT A RETURN AUTHORIZATION NUMBER. The return authorization number along with the purchasers name, address, phone number and email address should be placed on a sheet of paper and included in the box with the returned item for exchange upgrade. The purchaser is responsible for obtaining insurance and delivery signatures on their return shipment. JIC Readiness Supply will not be responsible for lost or damaged return shipments.
We take every reasonable precaution to ensure that your products are carefully packed to avoid any damage in transit, however damages sometimes occur. All shipments are FOB origin. This means that once we have safely delivered your shipment into the hands of UPS, the Postal Service, or another carrier, we are not responsible for any damage, loss or other non-delivery or miss-delivery issues (this does happen on rare occasions). Once your purchase is out of our hands we can no longer be responsible for your item(s). We recommend purchasing the optional package insurance if you are concerned about your package. In the rare even that you may experience a problem, please contact us and we will gladly work with you to assist you in sorting out the problem and facilitate delivery. We recommend that you take the following steps if you find that your item(s) have been damaged:
o Make a note of any visible damage on the delivery receipt. Be as specific as possible as this will assist in processing the damage claim with UPS or the freight carrier.
o Failure to keep all packing materials (outer/inner boxes, packing paper, peanuts, etc.) may result in a denial of claim and you may not receive credit for the item.
o To report a damaged shipment, please call your shipping carrier within two (2) business days. Failure to report a damaged shipment within two (2) business days may result in a delay or denial of claim. Claims can take up to ten (10) business days for resolution.
Feel free to contact JIC Readiness Supply at 336-361-3144 or via email at [email protected] and we will gladly work with you to help you sort out the problem and to facilitate delivery.
General Return Information:
We recommend all returns shipped via the US Postal Service or any shipment be insured but, especially those with a value of over $100.00. We are not liable for return merchandise that does not reach us.
When JIC Readiness Supply is in receipt of the authorized returned merchandise:
We will issue a customer refund (via original payment method) less any applicable shipping charges. Shipping costs may be refunded only on items we determine to be defective.
We will ship a replacement for returned defective/damaged items at no charge.
You should expect to receive your refund within four weeks of giving your package to the return shipper. In many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes for us to process your return once we receive it (3 to 5 business days), and the time it takes for your bank to process our refund request (5 to 10 business days). It is our goal and intent to process your refund as quickly as possible.
Due to the long shipping times and cost of international shipping, orders outside the United States, Canada and European Union are not returnable and cannot be exchanged. Customers in the European Union have a 40 day return period where required by law.
Return Authorization Number (RAN)
Before returning any item, please contact us by phone at 336-361-3144 or by email at [email protected] to get a Return Authorization Number (RAN) and return shipping instructions. Every return must have a Return Authorization Number in order to be accepted. We will need the following information to issue a Return Authorization:
Item Name and Quantity of Product(s) being returned
Reason for Return
After receiving your Return Authorization Number and shipping instructions, make sure the items are repackaged in their original boxes with their original packing materials. Be sure to follow the instructions below:
o Return the item to the address you are given with the Return Authorization Number.
o Write the Return Authorization Number on the box.
o Keep your shipping records for proof of shipment in the event of loss of returned merchandise.
There are two ways to handle an exchange:
1. Buy the new item; return the old one to us for a refund. This is the fastest & easiest way.
2. Return the old item to us with a Return Authorization Number (RAN) and note requesting an alternate size. Include payment for shipping. We will ship the new item to you.
Due to the long shipping times and cost of international shipping, orders outside the United States, Canada and European Union are not returnable and cannot be exchanged. Customers in the European Union have a 40 day return period where required by law. Shipping for all exchanges is the buyer’s responsibility. If your item originally had free shipping, you must still pay shipping for the exchange item.
We are glad to assist you. If you have an immediate question or concern, please do not hesitate to call us at 336-361-3144 or contact us by email at [email protected] .